Global Technical Support Engineer at Aprel

APREL Inc

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Job Description

APREL Inc, the Near-Field Systems specialist, offers leading measurement solutions, intelligent software and a comprehensive services practice. Our portfolio of measurement systems offers customers the ability to change the way they compete. Our solutions form the foundation of many of the largest, most reliable and sophisticated manufacturers, design, government, and research and education organisations across the globe.

The candidate will provide APREL post-sales support to our customers for APREL’s current system portfolio as well as next generation solutions. This support includes commissioning, installation, diagnosing, testing and troubleshooting of complex issues including analysis of the logical configuration and operation of the users system and measurement applications.

Global Technical Support Engineer/Technologist will:

  • Troubleshoot APREL product problems and escalate to the proper level
  • Subject to the limitations of customers installed software and hardware, work to resolve APREL product issues/problems
  • Provide remote and telephone technical support for APREL’s system portfolio
  • Availability for after-hour phone support, and or pre-arranged after hours maintenance window support
  • Provide training and knowledge transfer to internal teams and customers on an as needed basis
  • Availability to travel, sometimes on short notice
  • Travel approximately 40%

Required Skills

  • Ability at defining and analyzing complex problems and being able to explain the details to others
  • Ability to diagnose, troubleshoot and debug complex system issues
  • Excellent customer service
  • Excellent organizational, interpersonal skills and problem solving skills
  • Team player. Must be able to work well in a collaborative team environment that promotes sharing of knowledge and experiences
  • Excellent English communication skills, both written and verbal
  • Knowledge of integrated systems
  • Knowledge of electronic and radio frequency test equipment (spectrum analysers, oscilloscopes etc)
  • Knowledge and understanding of robotic concepts

Required Experience

  • Extensive experience administering systems based on windows platforms
  • Software programming skills
  • Experience in providing technical support
  • Experience of operating test equipment
  • Scripting, JAVA , basic code understanding
  • Bachelor's Degree in Engineering or Computer Science
  • Desired a minimum 1-2 years’ experience in supporting/deploying/systems
  • APREL will consider a graduate who can demonstrate knowledge and understanding of the above requirements.

Job Type: Full-time

Job Location: Kanata, ON

Required education:

  • Bachelor's

Required experience:

  • Customer Service: 1 year
  • Technical Support: 1 year

Required license or certification:

  • Drivers License

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Brittny Lapierre

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